REFUND POLICY

Last updated: 28 August 2026

This Refund Policy forms part of our Terms of Service. It explains how subscriptions

renew, how to cancel, our all-sales-final policy, how we resolve genuine problems, and

what happens if a payment is disputed.

1. SUBSCRIPTIONS RENEW AUTOMATICALLY

Kali Premium is a recurring subscription, not a one-time purchase.

- The plan, price, and billing interval (for example weekly or monthly) are shown to

you at checkout before you pay, and are confirmed in the receipt sent to your email.

- Kali Premium may be offered with a free trial. The trial length, the price charged

after it, and the billing interval are shown at checkout before you confirm. At the

end of the trial your payment method is automatically charged the plan price and

renews each period until cancelled. You may cancel at any time during the trial to

avoid being charged.

- Your subscription renews automatically at the end of each billing period, at the

price of the plan you selected, until it is cancelled.

- Renewal charges are made without further notice. It is your responsibility to keep

track of subscriptions you have active.

- Promotional or first-period pricing applies only to the period stated at checkout.

Renewals are charged at the standard recurring rate for that plan.

2. CANCELLATION

- You may cancel your subscription at any time, without giving a reason, from the

subscription dashboard on our storefront (linked in your purchase receipt), or by

opening a ticket in our Discord at https://kalihub.xyz/discord

- Cancellation stops future renewals. It takes effect from the time we receive your

request, so no further renewal is charged once you have cancelled.

- When you cancel, you keep access until the end of the period you have already paid

for. Cancelling does not refund a period already billed.

3. ALL SALES ARE FINAL

Our products are digital, licensed, and delivered instantly. Because access begins the

moment you pay and cannot be returned, all sales are final and we do not offer refunds,

for any reason, once a charge has been made.

- By purchasing you request immediate delivery of digital content, acknowledge that

performance of the service begins at once, and — to the extent permitted by law —

waive any cooling-off or withdrawal period.

- No refund is available in any case, including but not limited to: change of mind, or

no longer wanting the subscription; failure to cancel before a renewal date; not

using the product during a period you paid for; incompatibility with an executor or

platform we do not list as supported (our supported executors are listed at

https://kalihub.xyz/executors); a specific game script breaking because the game

itself was updated, patched, or removed; action taken against your game account by a

third party, including bans; and termination of your access for breach of our Terms.

- If you no longer want to be billed, cancel your subscription. Cancellation, not a

refund, is how you stop paying.

4. IF SOMETHING IS WRONG, WE FIX IT

We stand behind delivery and function. If there is a genuine problem, we resolve it by

making the product work — not by returning money.

- If your key was never delivered, or it does not function on a supported executor,

open a ticket in our Discord at https://kalihub.xyz/discord within 48 hours of the

charge, with your order email or invoice ID.

- Our remedy is to re-deliver your key or restore your access so the product works as

described. This is the sole and exclusive remedy for a delivery or access problem.

- Discord is the fastest way to reach us, and the only channel where we can verify your

order. We aim to respond within 24 hours.

5. CHARGEBACKS AND PAYMENT DISPUTES

Nothing in this policy removes any right you have under law or under your card issuer's

rules. We ask, in return, that you use them honestly and only after talking to us — a

problem we can fix in minutes should never become a dispute.

- Contact us first. You agree to open a support ticket in our Discord and allow us a

reasonable opportunity, at least 72 hours, to resolve the issue before initiating a

chargeback, dispute, or payment reversal with your bank or payment provider.

- A subscription renewal that you authorised at checkout, and did not cancel, is a

valid and authorised charge. Repeat billing across several periods does not become

unauthorised because you stopped using the product or forgot to cancel. Filing a

dispute for a charge you recognise and authorised, without first contacting us, is a

breach of our Terms of Service and, where the claim is knowingly false, may constitute

payment fraud.

- Consequences of a dispute. When a chargeback is filed, all keys and subscriptions

associated with your order are terminated immediately, and the email address, IP

address, and Discord ID used are permanently blacklisted from future purchases.

- Evidence. You acknowledge that we will submit to the payment provider all records

relevant to the transaction, which may include: the invoice and its timestamps, proof

and time of key delivery, the email address and Discord account used, the IP address

and approximate location at checkout, your acceptance of our Terms at checkout, the

recurring billing disclosure shown to you, key activation and usage logs, HWID binding

and reset history, and any support correspondence.

- Reinstatement. If a dispute is withdrawn or decided in our favour, we are under no

obligation to restore access. Where we choose to, reinstatement is at our discretion

and may require payment of the disputed amount together with any dispute fee charged

to us by the payment provider.

- Amounts reversed through a chargeback after the service was delivered remain owed to

us, and we reserve the right to pursue recovery of them and of associated fees.